Warranty Policy

Warranty Terms

You have five (5) business days after signing for delivery to report any shipping damage. Reports made after this period will be subject to our standard warranty, potentially treating them as warranty claims. Custom Tents With Logo ensures the quality and performance of its products when used correctly, as outlined in the user manual.

Our warranty includes general wear and tear and covers repairs or replacements for manufacturing or assembly defects. It does not cover damage from misuse, mishandling, failure to follow instructions, loss, theft, unauthorized changes, vandalism, or natural disasters. In case of a warranty dispute, Custom Tents With Logo has the exclusive right to assess the damage and determine the appropriate resolution.

Warranty Period

Custom Tents With Logo warrants its products against material and workmanship defects for one year from the original invoice date, under normal residential conditions. If a defect occurs within this period, the manufacturer will decide whether to repair the product or replace it with a refurbished unit of equal value at no cost to you, except for expedited shipping and insurance expenses.

Warranty Exclusions

Custom Tents With Logo aims to ensure customer satisfaction, but certain circumstances are not covered by the warranty:

• Damage from improper use, normal wear and tear, or shipping incidents.
• Natural events like fires, floods, or lightning strikes.
• Delays in reporting defects or preventing further damage.
• Unauthorized repairs, modifications, power issues, or ignoring instructions.
• Damage to connectors, cables, or cosmetic damage caused by the customer.
• Products with altered serial numbers or intentional cosmetic damage.

Standard Warranty Procedure

If you encounter any issues with a product during the warranty period, our customer service team is ready to help. We will ask about the problem to determine the best solution. If a return is approved, please ensure the product is returned to Custom Tents With Logo within ten (10) days of receiving your Return Merchandise Authorization (RMA).