Shipping Policy

Shipping Methods

Custom Tents With Logo partners with trusted carriers such as UPS, FedEx, DHL, and reliable third-party couriers to ensure prompt delivery. Orders must include a physical street address, as we do not deliver to P.O. Boxes. Please note, the production lead time is separate from the shipping duration.

Time-Sensitive Orders

For orders needed by specific dates, please indicate your required in-hand date at checkout. For custom orders with artwork, expedited shipping may be necessary to meet deadlines. Our customer service team will notify you of any additional shipping costs before making changes to your order, and no extra charges will be applied without your consent. Custom Tents with Logo reserves the right to choose the best carrier for your shipment.

Shipping Damage

If your product arrives damaged, it is considered a non-warranty issue. Report any damages to our customer service within 3 business days of receipt. We may ask for photos of the damaged packaging or product. To help resolve the issue, sign for the package as “damaged” upon delivery. If the damage was due to carrier mishandling, your shipment is insured, and we will expedite your claim. Note that expedited shipping charges for replacements or repairs are not automatically covered.

Missing Parts

Upon receiving your order, check it against the packing list. You have 5 business days to report any missing or incorrect items. Contact our customer service for assistance with any discrepancies.

Carrier Delays

While Custom Tents with Logo is committed to quality and timely production, the delivery timeline depends on the carrier once the order leaves our facility. We cannot be held responsible for missed event dates due to carrier delays.

Return Policy

Customers are responsible for return shipping costs, and a 20% restocking fee may apply. Return items within 10 business days of the original shipment date. Custom Tents with Logo does not accept returns for used products, custom-made items, or graphic prints.

Order Cancellation

A 20% fee applies to all order cancellations. For custom-manufactured or printed graphics, you will be charged for the labor, materials, and any custom prints completed up to the point of cancellation.